RETURNS & REFUNDS

At I Dews Kustomz, every custom order is produced according to the specifications provided or approved by the customer. Because our products are personalized, made to order, or customized specifically for you, all custom and personalized sales are final, subject to the exceptions outlined below and applicable law. We encourage customers to carefully review their orders, including product selections, sizes, colors, quantities, spelling, artwork, and design placement before approving production.

 

1. Returns and Exchanges

We do not accept returns or exchanges for custom-made or personalized products due to:

  • Incorrect sizes, colors, or product selections ordered by the customer.
  • Spelling errors or design details submitted or approved by the customer.
  • Changes of mind or personal preferences after ordering.
  • Products that are no longer needed due to an event cancellation or schedule change.
  • Minor variations in color, placement, or appearance that fall within reasonable production tolerances and do not constitute a defect.

 

2. Damaged, Defective, or Incorrect Orders

We take pride in our workmanship and carefully review products before fulfillment. If your order arrives damaged, contains a manufacturing or decoration defect, or does not match the approved order specifications, please contact us within 7 calendar days of delivery. Include your order number, a description of the issue, and clear photographs showing the affected product. We will review the concern and determine an appropriate resolution, which may include a replacement, correction, or refund, depending on the circumstances and applicable law. The 7-day reporting period helps us investigate issues promptly and does not limit rights that cannot legally be waived.

 

3. Order Cancellations

Because custom orders may require artwork preparation, purchasing materials, and production scheduling, cancellation requests must be submitted as soon as possible. Submitting a cancellation request does not guarantee approval.

  • Before production begins: Cancellation requests may be considered. Any refund may be reduced by disclosed, nonrefundable charges for work already completed or materials specifically purchased for the order, where permitted by law.
  • After production begins: Orders generally cannot be canceled or refunded because they are being customized to the customer's specifications.

 

4. Artwork Approval

Customers are responsible for reviewing and approving their artwork and order specifications before production. Once artwork is approved, I Dews Kustomz is generally not responsible for customer-approved spelling errors, incorrect information, or requested design elements. If an error occurs because we do not follow the approved artwork or specifications, we will review the issue and provide an appropriate resolution.

 

5. Customer-Supplied Products

Customers who provide their own garments or other items for customization acknowledge that decoration processes may involve heat, pressure, needles, inks, or other production methods. We cannot guarantee that every customer-supplied item is compatible with the requested decoration process. Any limitations of liability for customer-supplied products must be agreed upon before production and are subject to applicable law. We remain responsible for remedies required by law.

 

6. Shipping Issues

If your order arrives damaged, incorrect, or incomplete, please contact us promptly with your order number and supporting photographs. If tracking indicates delivery but you cannot locate your package, contact us so we can review the available shipping information. Shipping claims and remedies will be handled according to the circumstances, applicable carrier requirements, and consumer protection laws.

 

7. How to Report an Order Issue

To report an issue, please contact I Dews Kustomz through the Contact Us page on our website. Please do not return merchandise without receiving instructions from us.

Include:

  • Your full name and order number.
  • A description of the issue.
  • Photographs of the affected item, if applicable.
  • Any other information that may help us investigate.

 

8. Applicable Consumer Rights

Nothing in this policy limits or excludes any refund, replacement, cancellation, or other consumer right that cannot legally be waived under applicable federal or state law.

 

Thank you for choosing I Dews Kustomz. We appreciate the opportunity to create custom products for you.